Step 2: Create a New SUSE LINUX Portal Aclearcase/" target="_blank" >ccount
Browse to http://www.suse.de/register.
(1)Users representing companies must create a login for themselves and then add additional
users. This is done by clicking on “sign up here” under the “Get New Account” title in the
bottom half of the page.
(2)Select “Register business account” and click “Continue to Terms of Use” button. Accept the
terms and conditions and click the “Continue with Entry of Account Data” button.
(3)Complete profile information form and click the continue button. On the next page, verify
your information and click “Save Data and Create Account”.
(4)If desired, please provide information on other contacts at your company in the “Enter
Additional Contacts” form. You can either click “Save Contacts” or “Skip” to move to the
next page. This will create your SuSE Linux Portal account and an email will be sent to you
with your portal password. The username and password created here will be used later when setting up your online updates from YAST.
How can I sign up for the Portal?
At the web page portal.suse.com, every Internet user can use the link sign up here to set up their own accounts.
What should I do if the login does not work?
Check your name and password. Both fields are case sensitive so takecare of uppercase and lowercase letters. If this doesn't solve yourproblem request a new password and try again.
I've checked my name and password, I've requested a new password,nothing works. How can I contact the Support Department to have a lookat my problem?
You may use the contact form to send us a note. Please do not send support enquiries this way. We can't take care about service levels for these notes.
You will speed up the answer if you send us
My login to the portal works but I have some problems with registering my registration codes and therefore I can't open a regular support request. What should I do?
Also use the contact form to inform us aboutthe problem and we will find a solution for you.
Why do I have to sign up for the Portal?
By means of the SUSE LINUX Portal, we can provide you with the information and services that are relevant for your specific SUSE LINUX product.
For you, this means more transparency and a smaller risk of getting lost in the information jungle.
For us, this means that we can use our Portal to provide our customers and partners with specific information and services. Thus, we employ our resources more efficiently than formerly, which ultimately serves the interests of our customers.
Does specific not actually imply a restriction?
Yes and no. Of course, the introduction of the role-based user administration in the SUSE LINUX Portal results in a limitation of the information that can be accessed.
For instance, a customer with a registered SUSE LINUX Professional will only be able to view Support Database (SDB) articles related to his product. Similarly, a customer with a registered SUSE LINUX Enterprise Server will only be able to download the patches for this product, not the patches for SUSE LINUX Desktop.
Because our business model is based on the delivery of services and not on the sale of software subject to license fees, this policy is only fair. Our expertise is our capital and we want our paying customers to benefit most from our expertise.
Does SUSE intend to make money with the Portal and offer contents against payment of a fee?
By purchasing a SUSE LINUX product or one of our services, you have already paid us. No further fees will be requested for using the Portal.
Does this not mean that SUSE turns its back on the community?
No, not at all. We are aware of our roots and still feel a responsibility toward the community. Thus, we will continue to promote the development of Open Source projects actively -- either directly with our own staff or indirectly through suitable sponsoring.
Unregistered users can access the contents of the Support Database (SDB) that refer to SUSE LINUX Professional as soon as the respective FTP version is released. Registered users can access these articles from the first day. We consider this preferential treatment of paying customers to be fair and believe that this will not restrict the community.
What is the difference between private accounts and business accounts?
Private accounts are meant for individual users. Only one login can be registered and used for accessing personal functions. Newly registered products are always associated with the personal login.
Business accounts are meant for companies, government agencies, and other organizations that have several users who need to access the functions of the Portal. Therefore, business accounts can be assigned multiple personal logins with separate passwords and default settings. When products are registered, the business account users who are entitled to access the services can be determined individually. In business accounts, there are various user types.Administrators can administer the master data, register products, and add or delete logins. Users with a normal login can only use the functions activated for them and modify their personal settings.
Business accounts and private accounts cannot be converted into each other.
When creating the account, I entered an incorrect e-mail address. What should I do now?
The initial password cannot be sent to an incorrect e-mail address. To gain access, simply sign up for a new account. Unused accounts without any product registrations are automatically deleted from the Portal at regular intervals.
What should I do if I forget my password?
At portal.suse.com, a new password can be generated for every login. The password will automatically be sent to the e-mail address associated with the login.
The Portal starts in English or German. How can I change the language setting?
The login page of portal.suse.com starts with the language determined by the browser. To change the language setting, adjust the language setting of the browser (in Mozilla, go to Edit -> Preferences -> Navigator -> Languages).
In your login environment, change the language setting of the Portal under MySuSE -> Settings.
How can I add logins?
Additional logins can only be created for business accounts. This can only be done by the administrator or master of the respective business account. Administrators or masters can use the link Manage Logins for creating, changing, and deleting logins or generating passwords for certain logins.
How can I determine my contact partners for the Support desk?
When registering support services, a dialog will be displayed for creating the contact people. The master must assign a separate login for every contact person to enable the use of the support services by way of the Portal.
How is data protection ensured in the Portal?
As some Portal services are provided by partners of SUSE, your customer data may need to be forwarded to these partners for the purpose of providing the respective Portal services. These services include the extension of the Maintenance program for a registered product or the processing of a support request which is handled by a partner in a different time zone for the sake of speed. The use of the customer data for communication purposes such as the delivery of promotional material takes place exclusively by order of SUSE LINUX AG or by SUSE LINUX AG itself, provided the customer expressly consents to this purpose (by subscribing to the newsletter).
Of course, the consent to the terms of use of the Portal can be withdrawn entirely; however, this results in the cancellation of the Portal access, as the Portal can no longer be used without the services provided by the partners. Alternatively, Portal users can reject promotional material (by deactivating the "Newsletter" box).
In this regard, please refer to our General Data Protection Policy and our General Terms and Conditions for Maintenance Services.
During the login or registration of products, why does the Portal take me back to the login page over and over again?
The SUSE LINUX Portal makes use of cookies for the administration of the current session. However, your web browser does not accept cookies, so you are redirected to the login page.
What is a cookie?
A cookie is a tiny text that is stored on your computer's hard disk when an Internet page is loaded, provided you enabled this feature. If you did, your browser will convert the text to a small file.
If you configure your browser to notify you about cookies, you will notice that our Portal requires the storage of three cookies. In this way, your login information and your access permissions for the various Portal zones will be stored for the duration of the respective session. It will not send us your e-mail address or any other information about you.
Why do cookies remain on the hard disk?
If you accept a cookie, you will receive it only once. If you do not accept the cookie, every time you visit the web pages the web server will try to send you the cookie until you accept it. This means that unless you have cookies, the Portal will repeatedly try to store cookies during the login.
Are all cookies identical?
No. Basically, there are two different types: temporary cookies and log cookies. Temporary cookies are necessary for sustaining the user session and inform our server about the next page to display.
The access log cookie tells the web server which pages were accessed and which were not. In this way, the operators of the web server can react more precisely to your needs and reduce rarely-used pages, resulting in the improvement of the entire web site.
SUSE LINUX Portal only makes use of temporary cookies that expire at the end of the respective user session.
How do Portal visitors benefit from cookies?
As the SUSE LINUX Portal only makes use of temporary cookies, the benefit is obvious: the cookies manage the user session and enable Portal visitors to access relevant Portal contents (e.g., the contents determined by product registrations).
Why do I need to know this?
Because we want to let you know how cookies work and what purpose they serve. We are aware that many are suspicious of cookies. However, countless users confirm the benefits that both sides draw from the use of cookies. The relationship with current and prospective customers is very important for us. Therefore, we respect these fears.
What does Select Business Partner mean? Do I tie myself down by doing this?
Some of our software products are delivered with maintenance, that is the participation in a service program for the maintenance of the software you deploy. The minimum term of this program is at least one year and can be extended.
As SUSE LINUX AG sells its products and services by way of partners, we enable you to select a sales partner when you register products and services. Both you and the selected sales partner will be notified before the maintenance agreement expires. Thus, the sales partner can send you a specific offer for the extension of your maintenance. If you do not select a sales partner, only you will be notified about the upcoming expiry of the maintenance agreement and you will have to take care of the extension yourself.
By selecting a sales partner, you do not tie yourself down forever. You can change the selection at any time. In this way, only the sales partner of your choice will contact you and your data will not be forwarded to any third parties.
I would like to use the SUSE LINUX Portal without receiving advertising material from SUSE or one of its partners. Is this possible?
The SUSE LINUX Portal bundles the service offerings that we and our business partners offer our customers in the field of maintenance, support, and general Linux expertise. Therefore, the terms of use of the Portal provide for the consent of our customers to the potential forwarding of data to our business partners, enabling them to perform their contractual services if necessary.
Your customer data are forwarded exclusively for a specific purpose and in connection with existing business relationships or purchased products and services. Within the scope of our indirect sales model by way of business partners, the forwarding of data and your consent to this process is essential.
Nevertheless, this consent does not entitle SUSE LINUX AG or its business partners to flood you with undesired advertising. Our business partners are contractually prohibited from using your data for their own (advertising) purposes. We strictly monitor the compliance with this requirement.
If you do not want to receive any information about new products and services from SUSE LINUX AG either, deactivate the newsletter subscription in MySuSE -> Login Settings (see item 13).
Keywords: FAQ faq Portal portal frequently asked questions