這則消息是在本周一發布的，作為開源軟件SugarCRM的創始人之一，Clint Oram將任歐洲大區經理，帶領SugarCRM的歐洲團隊。
在發言中，Clint Oram強調，歐洲是一個非常重要的市場，SugarCRM的開源商業運作模式能否成功，歐洲市場將是決定因素之一。我們將直接服務於我們現在的歐洲客戶，並將不斷拓展我們在歐洲市場的份額。
SugarCRM免費提供開源版本的客戶關系管理軟件，並同時提供付費的企業版本CRM軟件，想比較開源版本而言，後者將附帶有更多的特性和客戶服務支持，另外，公司也提供定制服務，並且他們聲稱，他們的產品和服務一點都不比競爭對手Oracle公司或者Saleforce.com公司的差。
目前，SugarCRM軟件公司的四分之一的客戶在歐洲，這些歐洲客戶主要集中在英國、愛爾蘭、德國、法國和荷蘭。
The open-source CRM vendor announced on Monday that Clint Oram, one of the co-founders of SugarCRM, would serve as general manager for Sugar Europe and run the European team.
"The establishment of Sugar Europe signifies the importance of Europe as a key driver in the success of our commercial open-source model," said Oram, in a statement. "[It] will allow us to more directly serve existing customers and partners while extending our presence in Europe."
SugarCRM offers an open-source version of its customer relationship management application for free, and also sells licences for an enterprise version, which comes with extra features and customer support. The company also offers an on-demand service, and it claims its offerings can be used instead of those provided by rivals such as Oracle and Salesforce.com.
At present, around a quarter of SugarCRM's commercial customers are based in Europe, with demand concentrated in the UK, Ireland, Germany, France and the Netherlands.
SugarCRM is planning to hire staff for its Dublin operation throughout 2007. Business priorities for the year include expanding the infrastructure that underpins its on-demand service, promoting the market for commercial open-source services to European companies, and developing support material for the French and German markets.